![]() If your phone does not have NFC, you cannot directly load the ticket purchased onto the card by tapping the mobile on the card, which is what NFC means: Near Field Communication.We recommend that you always have the latest version of the electronic wallet installed. Using the e-wallet requires a one-time payment of 1 euro before you can upload the first title. In such cases you will be required to download a function known as electronic wallet, which will automatically be linked to your user profile and mobile phone, and where purchased tickets are stored. If you have an Android operating system phone with NFC technology, you can also access public transport by validating your ticket on your mobile, thanks to the contactless system.If you also have a T-mobilitat card, you can buy tickets from your mobile phone and load them onto the card by tapping your mobile on the card. Download T-mobilitat through the TMB App and manage the cards, tickets and other options with your mobile phone, both Android and iOS. ![]() ![]() How does T-mobilitat work on your mobile? More information on Other transactions and Sales and customer services If you find that the T-mobilitat is blocked due to a penalty, or you are unaware of the reason, contact us through the channels we offer you. You can request the blocking or unlocking from the personal area of the website and the app, or in person at authorised kiosks. If you have blocked your card, you can unlock it as long as you have not requested a duplicate.In any case, you will get the duplicate with the tickets you had on your card before it was damaged. If the card is not under warranty (five years) or the user has damaged it, they will have to pay for a new one. The duplicate is free of charge whenever the card stops operating for reasons beyond the control of the user and is under warranty.If you are on the bus network, you will have to purchase an incident ticket and then request a refund of the ticket and the duplicate of the card at the customer service points. Afterwards, you should go to a face-to-face point to receive the duplicate. If you are on the metro and the card is damaged before you have validated your ticket and you are unable to enter the network, ask the station staff to exchange it.If the card is damaged once you have already validated the ticket, go to one of the Punts TMB (face-to-face customer service points) and ask for a duplicate card.The tickets on the damaged card will be transferred free of charge to the new card. If the card is not under warranty or has been damaged by the user, you will have to pay for a new one. This duplicate, considered as an exchange, is free, so long as the support stops operating for reasons beyond the control of the user and it is under warranty. However, if the support stops working, you can get a duplicate with the tickets it contains at any of the face-to-face points on the network that provide this service. The technology on which the T-mobilitat system is based is highly reliable.How long does it take for the T-mobilitat card to arrive? How do I activate it? If you want, you can buy a prepaid card and have the mobile app at the same time, but they work independently, like two different versions that are not linked. Yes, you can buy tickets and load them from your mobile onto a T-mobilitat contactless card. If you have a device with an iOS operating system and NFC technology, you can also download the app and use your mobile phone to download tickets in PVC version, but at the moment, you do not have the function of validating the ticket to access public transport. However, the warranty does not cover any damage or wear and tear from using the card or due to improper use by users.įor the mobile version, you need a mobile phone with an Android operating system and NFC technology. The card is PVC and has a five-year warranty, which covers any manufacturing defects in the chip. Both are contactless and operate independently of each other. There are two: the prepaid top-up card and mobile devices.
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